FAQs
Order
How to add products on cart?
1. Go to SIMPLEX INDUSTRIAL CORPORATION website.
2. Click on the SHOP NOW on the menu, which contains the Product List available. You can also filter those products by categories to go directly to that product group.
3. You will be redirected to the PRODUCT LIST page. You can also filter the product by Brand, Material, Type and by Size (if available). From there, you can select what product you want to buy, simply by clicking on it.
4. You will be taken to the MAIN PRODUCT PAGE where you can view the specific product and its product details.
5. After choosing your product options, just enter or select the QUANTITY you want to purchase and click ADD TO CART.
6. Once the product has been added to the cart, a notice on the side of the page will be displayed. It contains the list of products you added to the cart. You can view the summary of your cart and you have options such as remove the product from the cart (i.e. X icon beside the product), view the cart page (i.e. VIEW CART button), or proceed directly to checkout page (i.e. CHECKOUT button).
7. Repeat the process to add more products.
How to checkout or pay for my products?
1. Once you are done adding products to your cart, you can now proceed to CHECKOUT PAGE to pay for your products. Head over on the CART PAGE and click on the PROCEED TO CHECKOUT button or simple hover on the Shopping Bag icon and click the Checkout button.
2. Once on the Checkout page, fill up all the required fields on the form.
3. Select your preferred DELIVERY OPTION/METHOD (i.e. Local Pick-up, LBC/JRS, Lalamove/Grab).
4. Select your preferred Payment Method (i.e. Credit/Debit Card via PayPal, GCASH or Direct Bank Transfer).
5. Next, tick the checkbox beside the I’ve read and accept the terms & conditions and click the Proceed to Paypal or Place Order button.
6. Note: If you selected the PayPal payment method, you will be taken to their respective pages and to complete the payment. After the payment is confirmed your order will be processed.
7. If you selected Direct Bank Transfer. The order will be on pending until the payment has been cleared in our account. To confirm payment for the Direct Bank Transfer kindly email your deposit slip along with your order number to sales@simplex.com.ph for your order to be processed. The order will be on hold for 24 hours only.
8. After that, you will be taken to the Thank You page, confirming that the order placement has been successful. You will also receive an email about your order confirmation.
What is this product used for?
What materials is it made of?
What sizes or variants are available?
Is this compatible with my machine/equipment?
Do you offer custom-made products?
Do you deliver nationwide?
How much is the shipping fee?
Can I request rush shipping?
Return Policy
A refund request will be accepted only if the Seller receives a written notice via email within twenty-four (24) hours from the time the customer receives the products or goods. If no email is received within this period, the Seller shall no longer be obliged to issue a refund.
The customer may return the products or goods only under the following circumstances:
The product is damaged upon receipt;
The incorrect item was delivered;
The product received is not the item advertised on the platform.
For any concern regarding the products or goods, the customer is required to provide clear photographic proof of the item and send it to our email for verification. Upon review, Simplex Industrial Corporation and the customer will mutually agree on the appropriate resolution, including the allocation of logistics or return shipping costs.
Mechanical Shaft Seal Policy
Please be advised that mechanical shaft seals are strictly non-returnable and non-refundable. Once delivered, no return or refund requests will be accepted for mechanical shaft seals.